Quality Control & Assurance

5.0) Quality Control & Assurance: (page 1 of 1)

5.1) Policy: It should be the policy of emergency response and restoration companies to establish a quality assurance program.

The program should meet the requirements of industry standards, and local, regional and national codes.

The program should include sub-tier implementing procedures as approved and supported by the management of the company.

The quality assurance program should address quality assurance requirements, which are relevant to the activities of mitigation and restoration services after fire, smoke, and water perils. This should include all employees, vendors and subcontractors.

5.2) Organization: An organizational chart of responsibility should be developed and structured upon the scope of work for each peril, and a quality assurance manager should be designated. The responsibility of the quality assurance manager is to implement the program and all sub-tier procedures to all employees, subcontractors and vendors. The organizational chart of responsibility should include all personnel involved with the project and their disciplinary responsibility should be assigned.

The responsibility of implementing industry standards and code changes into the quality assurance program should be the responsibility of the quality assurance manager and the company's president.

5.3) Scope of Work Interface: In the course of performing mitigation and restoration activities, a situation may occasionally arise that is not covered in the existing scope of work.

Procedures describing the methods of preparing, submitting and scheduling interface changes into the scope of work should be developed. The scope of work interface procedures and methods should include complete requests, physical arrangements, instructions and pricing.

5.4) Document Control: Procedures describing the methods of preparing, reviewing, approving, distribution and revising of documents which affect quality, should be developed.

5.5) Chemical and Material Control: Procedures describing the measures employed to assure that chemical and materials purchased meet the requirements of procurement, usage and storage should be developed.

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5.6) Control of Special Processes: Procedures describing the methods utilized to assure that special processes are performed under controlled conditions as appropriate to that process should be developed. This should include that all employees; sub-contractors and vendors adhere to the written qualified procedure.

5.7) Inspections: Procedures describing the requirements and assigned responsibilities for the preparation and implementation of an inspection program during mitigation and restoration process should be developed.

Inspection activities should be planned and documented in the form of inspection plans, as developed by the quality assurance manager. The inspection plans should be based on industry standards, code regulations and agreed scope of work.

5.8) Measuring and Testing: Procedures describing the methods to assure that calibrated measuring and testing equipment (M&TE) is properly controlled and tested should be developed. This is to verify conformance with prescribed technical requirements, materials and chemicals.

5.9) Non-conformance and Corrective Actions: Procedures describing the requirements and assignment of responsibility, for the control of non-conformance and corrective actions during the mitigation or restoration process should be developed.